Question 1

How does the Viscacare 14-day free trial work?

Accepted Answer

Every Viscacare plan starts with a 14-day free trial. You register, get full access to your Digital Health Centre — Ask Mia, your health guides for 170+ countries and online Doctor access — and you are not charged during the trial. Your first payment is taken at the end of day 14 unless you cancel before then. One exception: if you book and use an online Doctor appointment during the trial and then cancel, a €39 fee applies for each appointment used, which is the standard market rate for a private consultation.

Question 2

Can I cancel Viscacare during the 14-day cooling-off period?

Accepted Answer

Yes. Under EU and UK consumer law you have a 14-day right to withdraw from your Viscacare membership without giving a reason, and we honour that in full. You can cancel from your profile or by contacting us using the model withdrawal form in our Terms of Service. If you have not used an online Doctor appointment, you pay nothing. If you have used one or more appointments, a fee of €39 per appointment used applies, because that service has already been delivered.

Question 3

What happens if I cancel before the 6-month minimum term?

Accepted Answer

Viscacare memberships carry a minimum commitment of 6 months after the trial ends. You can cancel at any time, but if you cancel inside the minimum term you remain liable for the remaining monthly payments up to month 6. This does not affect your statutory 14-day cooling-off rights. After the 6-month minimum term, your membership continues on a rolling monthly basis and you can cancel any time with no further liability.

Question 4

Is Ask Mia the same as speaking to a doctor?

Accepted Answer

No, and the difference matters. Ask Mia is your Digital Health Companion: it offers general guidance, healthcare system information, country-specific costs and cover, and help understanding your own records — not medical advice or diagnosis. When you need clinical care, Viscacare connects you to real, regulated online Doctors through our clinical partner Health Hero, who can diagnose, prescribe where clinically appropriate, refer you and issue medical certificates.

Question 5

Who are the doctors behind Viscacare and where can I use them?

Accepted Answer

Online Doctor consultations are delivered by Health Hero, a regulated clinical provider, using doctors registered with the relevant medical authorities. Your membership gives you online Doctor access, 7 days a week, across Ireland, the UK and Europe, so your care travels with you rather than being tied to a single postcode or practice list.

Question 6

Are specialist appointments and blood tests included in my membership?

Accepted Answer

No. Your membership covers online Doctor consultations, prescriptions where clinically appropriate, referrals and medical certificates. Specialist pathways — weight management, ADHD, female and male health, health screening, blood tests and counselling — are charged separately by the clinic or practitioner. Where we can, Viscacare negotiates member-only pricing, so you typically pay less than the public rate.

Choose your plan

Core

Family

Carer

Trial, cancellation and what your membership covers

Caring for someone in another country

Who sees your records, how they are protected, and how to delete them

Choose your plan

Core

Family

Carer

Trial, cancellation and what your membership covers

How does the Viscacare 14-day free trial work?

Can I cancel Viscacare during the 14-day cooling-off period?

What happens if I cancel before the 6-month minimum term?

Is Ask Mia the same as speaking to a doctor?

Who are the doctors behind Viscacare and where can I use them?

Are specialist appointments and blood tests included in my membership?

Caring for someone in another country

Can I manage my parents’ healthcare from another country?

What does remote carer access actually let me do?

What permissions are needed before I can see someone’s records?

Can the person I care for change or revoke my access later?

What if my relative cannot give consent themselves?

How many people can I cover on a family plan?

Can a carer book and join an online Doctor appointment?

Who sees your records, how they are protected, and how to delete them

Who can access my health records on Viscacare?

Is my health data encrypted?

How long does Viscacare keep my data?

How do I delete my data or get a copy of it?

What happens to my wearable data and who sees it?

What about my blood test and lab results?

Does Viscacare sell or share my health data?